The theory of constraints problem- solving capacity and create additional capacity: Application of a cargo company

It is observed that customer demands from the cargo companies are increased before the Christmas and other holiday. Since it is difficult to meet these demands with available personel and equipment, acceleration of the process will be provided by eliminating unnecessary processes with theory of constraints approach and thereby it will be possible to meet demands. The purpose of this work is developing alternative plans without disturbing optimization for the additional demands arising from these busy periods of the cargo companies. In this context, it is provided with face to face interviews with managers of cargo company which is the subject of research, depth research on the functioning of the process has been done. At this point according to survey results, this study differs from other studies for offer alternative solutions to in order to meet additional demands. As a result, this work is expected to provide an enlightening perspective to companies having difficulty to meet additional demands during peak periods.