Corporate business process management and an application

In order to adapt to the developing technology and accordingly the increasing competitive environment, organizations need to adopt a continuous improvement approach. In this thesis, a research has been made on how to analyze the processes in order to provide products or services in accordance with customer expectations in order to realize the goals and objectives of the organization. In order to make improvements, first of all, the current situation, environmental conditions, improvement areas should be known. Even if there is no problem or bottleneck, the process improvement perspective should be continuous and studies should be done on how to do the activities better. Process management should be applied in order to be able to see the interactions between all processes carried out in the organization, to handle the process in an integrated way, to standardize the process operation, taking into account all the elements in the system. This method is an important form of management to find critical areas and achieve success. In the study, the concept of process management, its operation, application and process improvement are discussed. In the application part, the target-based performance management process of a corporate firm has been analyzed. Keywords: Process, Process Management, Process Improvement.