The effect of perceived service quality in libraries on user satisfaction: The example of Hasan Kalyoncu University Library

In the 1990s, the industrial sector flourished and the production of goods saw the maximum level. Due to the nature of the service sector, the quality level of the service provided cannot be measured as easily as the quality level of goods production. The main objectives of all units that produce services have been to provide a quality service, to produce quality goods and to satisfy the customer. Quality service will be explained in this study through libraries. The main problem of the study is to analyze the relationship between perceived service understanding in libraries and customer satisfaction. For this reason, first of all, the problem of the study was determined in the study, then some conceptual definitions regarding service and quality were made and quality measurement methods were emphasized. Later, some concepts related to librarianship and library services were clarified, and the main text of the study was finalized with the method and findings section.