Mahalle düzeyinde kentsel çevre kalitesine yönelik memnuniyette mekansal ve zamansal değişimler: Kadıköy örneği

Urbanization has transformed cities into dynamic hubs while introducing challenges that impact residents' quality of life (QoL). This study aims to develop a localized measure of satisfaction with environmental quality in Kadıköy, Istanbul, to support local governments in improving urban living conditions. Employing a multi-method approach utilizing computational social science methods, we integrated social media data from Ekşi Sözlük with social listening data from the Kadıköy Municipality call center. Over a multi-year period, we applied sentiment analysis and topic modeling (BERTopic) to analyze public opinions and complaints. The findings reveal key issues affecting QoL, including concerns related to public spaces, walkability, noise pollution, and environmental factors. Spatial and temporal analyses highlighted specific areas and time periods with heightened dissatisfaction, influenced by factors such as population density and seasonal variations. By identifying the dimensions of QoL and their spatiotemporal patterns, this study provides a comprehensive understanding of urban environmental satisfaction in Kadıköy. These insights can inform targeted interventions by local authorities. Integrating both bottom-up (subjective perceptions) and top-down (objective indicators) approaches, this research contributes to the QoL assessment literature and demonstrates the value of combining diverse data sources in urban studies.