The effect of motivation on an employee's work performance: Analysis of Ziraat Bank in Bosnia and Herzegovina

Businesses need to perform at a high level in order to survive in a competitive environment. One of the most important components of business performance is the performance of employees. Therefore, it is important to examine the factors that affect the performance of employees. Determining to what extent the motivation of the employees is among the factors affecting the performance of the employees will contribute to increasing the performance. In this context, in this study, it was aimed to examine the effect of motivation on work performance. A quantitative research was conducted with the participation of 188 people working in Ziraat Bank branches operating in Bosnia and Herzegovina. In this context, a questionnaire consisting of demographic information form, performance and motivation scales was applied to the employees working in the Ziraat Bank branches. The data collected with the questionnaire were analyzed with SPSS software. As a result of the study, it was determined that task performance was moderately correlated positively with contextual performance, and was moderately correlated positively with intrinsic motivation. Contextual performance was found to be positively highly correlated with job performance, and was moderately positively correlated with intrinsic motivation, positively weak correlation with extrinsic motivation, positively moderately correlated with work motivation. It has been determined that there is a moderate positive relationship between work performance and intrinsic motivation. It has been determined that there is a moderate positive relationship between work performance and work motivation. It has been determined that intrinsic motivation and extrinsic motivation have a moderately positive relationship. It was observed that there was a strong positive relationship between intrinsic motivation and job motivation. It was determined that there is a very strong positive relationship between extrinsic motivation and job motivation. Keywords: Motivation, performance, contextual performance, task performance, intrinsic and extrinsic motivation