The effect of learning organizations on organizational resilience through institutionalization: A study on hospitality managers in Alanya

The main purpose of this study is to determine the effect of learning organizations on organizational resilience through institutionalization. The field of study is accommodation businesses operating in the tourism industry. The reason for choosing this field is that the study made an original contribution to the literature with its application in this field. Other purposes of the study can be listed as determining the perception levels and differences of the variables according to the business characteristics and professional characteristics of the hospitality managers. The research was carried out using quantitative research method. The research area consists of the managers of five and four-star accommodation establishments operating in Alanya. Within the scope of the application of the research, pilot applications were carried out first. The research was conducted in September 2020, depending on the reliability of the data obtained in the pilot application. The research was carried out in 54 enterprises, 43 of which are five-star and 11 of which are four-star. 392 reliable questionnaires were collected within the scope of the research. Factor analysis, correlation, hierarchical regression and difference analysis were applied to the data obtained. When the findings regarding the factor analysis are examined, it is determined that organizational resilience consists of a single factor named as organizational resilience, institutionalization consists of three factors named as professionalization-consistency, social responsibility and formalization, and the learning organization consists of two factors named individual and organizational learning. Correlation analysis shows that there is a positive and significant relationship between organizational resilience factor, institutionalization factors and learning organization factors. When the findings of the hierarchical regression analysis were examined, it was determined that three institutionalization factors- professionalization-consistency, social responsibility and formalization had a full mediating role on the affect of learning organization factors on the organizational resilience. Finally, within the scope of the research, analysis of differences was carried out in order to determine whether there was a difference in the perceptions of the factors of the participants. When the diversity analyses are examined, it is determined that the differences generally occur depending on the time-dependent variables such as the working status of the establishments, the duration of work and management in the sector and the duration of the management in the company. Key Words: Resilience, Organizational Resilience, Institutionalization, Learning Organization