A research in the health sector on the effect of organizational climate and perceived organizational support on organizational citizenship behavior

In the changing environment and increasing competition conditions, employees have a great role in achieving the goals and purposes of the companies. At this point, it is important for the performance and functioning of the organizations that employees exhibit useful behaviors in a voluntary manner, apart from the role requirements. In this respect, the main concept focused on within the scope of the thesis has been the concept of organizational citizenship behavior, which employees display for the benefit of the organization in line with their own wishes and which is outside of the role definitions. The aim of this research is to determine the effect of organizational climate and perceived organizational support on organizational citizenship behavior. Questionnaire technique was used as a data collection tool in the research. In this context, data were collected from 200 employees of various titles working in a public and a private hospital in the Menteşe district of Muğla province. During the analysis of the data, descriptive statistical analyzes, reliability analysis, factor analysis, correlation analysis and regression analyzes were performed. According to the results of the analysis, it was determined that the perceptions of employees towards the organizational climate have a significant and positive effect on organizational citizenship behavior. In addition, it was determined that organizational climate has a significant and positive effect on altruism and civic virtue, which are sub-dimensions of organizational citizenship behavior. In the study, it was determined that perceived organizational support did not have a significant effect on organizational citizenship behavior as a whole, but that organizational citizenship behavior had a significant and positive effect on the dimensions of conscientiousness and civic virtue.