Workload perception in hotel business and use of workload in human resources management

Staff's performance is crucial at the hotels. Workload is also one of the crucial factor at staff's performance. At the same time, manager's workload consideration prevents lots of human resources management problems. This research prepared to analyse staff's perception about workload. It also aimed to detect manager's consideration about workload when they performed human resources management functions. The research performed with 28 hotels and 352 staff (262 worker and 90 manager) in Eskişehir. In the reseach, survey technique used for collecting data. Data are tested with factor analysis, independent sample T test, one-way variance analysis and Pearson corelation analysis. In research, staff's workload determined with five factors: physical, mental, positional, environmental and emotinal. Positional factors was found primary factors at workload perception. It determined relations between staff's demographic characteristics and workload perception in terms of educational status, department, age and work experience. Workers' and managers' general workload perception found at average levels. Also, findings show that in human resources, managers primarily consider workload in planning and career managing.