Performance indicators to consider while selecting cloud database service provider

Cloud computing is a new technology that provides software and hardware resources depending on customer specifications. A cloud database is one of the services that a cloud provider may offer. Many service providers are available on the market; however, selecting a qualified provider is an issue for customers. Performance indicators can be used to represent, measure, and compare the quality of service providers, which leads to creating a broad understanding among cloud service providers. This thesis proposes performance indicators to evaluate cloud database service providers. The first general attributes mostly related to software as service depending on the Service Measurement Index (SMI), then cloud database attributes are introduced. As a limitation of the scope of this thesis, the performance indicators have not been tested in an organization using cloud database service. The performance indicators are suggested to help customers while selecting suitable service provider to their requirements.