A performance management framework for business analysis

A performance management framework for business analysis (BA) is a road map for project managers and business analysts to evaluate their processes while delivering high quality products and services. Performance measurement according to key performance indicators (KPIs) provides insights into how BA process is managed. BA process is one of the supportive processes for project management (PM) and is critical for an information systems (IS) project's overall success. Bottleneck points are highlighted via proper KPIs determined for performance management. The objectives of this thesis are (1) to investigate meaningful KPIs measuring the performance of BA process for IS projects, (2) to provide a four-layer (BA Knowledge Area (KA), Project Management (PM) KA, KPIs, and PM Process Groups) performance management framework, and (3) to investigate requirements engineering elicitation process and create process flow diagrams. Proposed performance management framework is validated by Delphi method and illustrated via a real-life software project. Additionally, insights into business practice are provided for the proposed framework. Keywords: Performance Management, Key Performance Indicators, Business Analysis Process, Project Management, Information Systems Project, Software Project, Delphi Study