Performance measurement by using data envelopment analysis in banking industry: An application

In this thesis it is tried to touch on banking industry in Turkey from its history to process while coming nowadays; specifications to fundamental problems; and actual issues like BASEL, foreign entry. In addition, after mentioning about productivity, productivity types, and productivity evaluation models; the study is supported with an efficiency research aimed to find the efficiency scores of commercial banks for the year 2007 according to classification in The Banks Association of Turkey.The efficiency study of Turkish banking industry is evaluated by a method called Data Envelopment Analysis (DEA) which is coming into prominence recently. In the application part DEA- input oriented CCR model is preferred. During the analysis part, DEA Solver LV. program is used for finding the efficiency scores and potential improvements.