Positive leadership model

The aim of the study is to reveal the positive leadership model in the context of the service industry (tourism) and to investigate the effects of positive leadership on emotional well-being, emotional labor and extra-role behavior of the employee in the workplace. For this reason, exploratory sequential mixed method design was used in the study and three consecutive studies were performed. In the first research, a structured interview was conducted with 50 employees in order to determine the positive leadership behaviors that positively affect the emotional well-being of the hospitality sector employees. Manager behaviors that make them happy and unhappy were obtained from this research were collected under categories. Afterwards, pilot study was carried out to 326 participants consisting of employees of five-star hotels. As a result of this study, a positive leadership scale structure consisting of six dimensions and 32 expressions was formed Recent research has been conducted to determine the effects of positive leadership on emotional well-being in the workplace, extra-role behavior, and emotional labor. The analysis of the research applied to the employees of five-star hotels in Antalya. The analysis was carried out with the data of 390 participants. As a result of the analyzes, a positive significant relationship was found between positive leadership and emotional well-being in the workplace and extra-role behavior. Positive leadership does not have a direct meaningful effect on the emotional labor of the employee, but a positive effect on emotional well-being in the workplace is determined. In this context, the effect of positive leadership on emotional labor is achieved through emotional well-being. In addition, according to the positive leadership model explaining emotional well-being, managerial competence, empowerment and justice are leadership behaviors that directly reinforce emotional well-being; individual attention, justice and empowerment, increase the human behavior of manager and enable employees to act beyond role.