The relationship between helth service quality and patient satisfaction: A Research on Libyan families living in Kastamonu

The satisfaction with any service is relative, varies from person to person and from age to else it is genus to another, as many factors, quality is the highest score in the Satisfaction and satisfaction is also the highest score in quality. Aim of the study is to find if there is relationship between patient satisfaction and service quality. A cross sectional was conducted by examine random sample of a Libyans families who lived in Kastamonu city, they received a questionnaire; the main mass of the study was 85. The data collection method is survey, tool is the study was questionnaire and the scale used for questionnaire was likert scale. The study showed that there is a strong relationship between service quality and patient satisfaction. The study suggested carrying out more studies that are detailed and using personal interview technic. The study found that the samples were unsatisfied about waiting time at doctor's office so, it suggested improving this aspect in the hospital. Key Words: Health sector, service quality, patient satisfaction, cross sectional research.