Evaluation of OYAK service quality in the context of social entrepreneurship: A Case of Konya

This study was prepared in order to evaluate the quality of OYAK service in the context of social entrepreneurship which is a good example of social entrepreneurship phenomenon from our country. When we examine the organization and structure of OYAK, we see an institution that provides social benefits as well as successful investment activities in different fields over time, has a very different structure and continues its activities in a systematic way and offers services to its members in different fields. In this study, service quality of the institution was evaluated in different dimensions. In this context, it is aimed to determine the quality of service in terms of social entrepreneurship in terms of social entrepreneurship as a result of the evaluation of OYAK institution whose members aim to increase the welfare level of TSK personnel and their families and produce solutions to their needs, whether the services received are realized in the dimensions expected by the members and which are established in Konya. In this context, as a result of the data obtained from the study, the scores of the service dimensions of the institution within the scope of social entrepreneurship were calculated and the expectations and perceptions of the members in the quality dimensions were revealed. In this context, the data obtained were compared with the demographic and other distinctive features of the members and the characteristics that make a significant difference were determined. Within this framework, it has been evaluated that the institution continuously renews itself within the scope of sustainability which is one of the basic dimensions of social entrepreneurship and takes a position according to the requirements of time and can be an example for the organizations that can be formed in the future. As a result of the research, it was found out that the quality scores of the corporate members of the institution within the scope of social entrepreneurship were evaluated and their expectations and perceptions were realized at positive levels. In other words, as a result of the high quality services provided in the context of social entrepreneurship, the expectations of the members from the institution are increasing in parallel.