The relationship between role ambiguity, role conflict and organizational support in sports business employees

The aim of this study is to evaluate the direction and level of the relationship between role conflict, role ambiguity and organizational support levels in sports business employees. Another aim of the study is to examine the differences between the demographic characteristics of the participants and the levels of role conflict, role ambiguity and organizational support. For the purpose of the research, quantitative research, causal comparison and relational screening model were applied. The universe of the research consists of volunteer individuals who have at least 3 years of professional experience in sports service enterprises located in the public and private sector within the borders of the Anatolian Side of Istanbul, and the sample (n=170) consists of voluntary participants. The data were collected by questionnaire technique. Personal information form, role conflict, role ambiguity and perceived organizational support scale were used as data collection tools. As statistical analysis, Independent sample T test, Oneway ANOVA test and correlation analysis were applied. As a result, it was determined that the employees perceived the organizational support well, with a good mean of role conflict and bad role ambiguity. It has been determined that gender is a determining variable in role conflict and there is a difference in the level of perceived organizational support according to the age variable. It has been determined that there is a difference in the perceptions of organizational support according to the educational status of the participants, and that the employees with associate degrees perceive organizational support best. It has been determined that there is a significant difference between the variable that sports business managers perceive organizational support better than other employees and perceived organizational support. It was observed that there was no difference in role conflict and role ambiguity according to the task variable. It has been determined that as the professional experience of the employees increases, the level of role conflict and organizational support perceptions decrease, and there is a difference in the level of role conflict and organizational support according to professional experience. It has been determined that there is a weak and negative relationship between role conflict, role ambiguity and organizational support perception of sports business employees, and organizational support perceptions decrease as the role conflict and uncertainty experienced by the employees in the business increases.