The relation between employees' emotional intelligence levels and their job satisfaction and job performance

The aim of the study: To reveal the relationship between the emotional intelligence levels of employees, job satisfaction and job performance. Emotional intelligence emerged by determining that many of those who succeeded in measuring tests that are used to measure individuals' achievements related to any subject can fail in real life. Emotional intelligence phenomenon is an important performance criterion both in the business environment and in meeting the expectations of the consumers. Therefore, improving the emotional intelligence levels of individuals ensures that employees are satisfied with the work they do and increase their job performance. Method of the Study: In the preparation of the literature section of this study, secondary sources such as articles, books, theses and web pages related to the research area will be used. In the field study, the data of the research will be obtained through a questionnaire that explains the cause-effect relationship with the help of quantitative techniques. Then, the data obtained will be analyzed by reliability analysis, factor analysis, data analysis, correlation and regression analysis. The universe of this research covers the electronics and optics companies of Ankara Chamber of Industry 1st OSB, Ostim OSB, Ankara İvedik OSB, Başkent OSB, Ankara Anadolu OSB, ASO 2nd and 3rd OSB, and the sampling covers 378 people working in these companies. Findings: According to the regression equation, emotional intelligence has a positive effect on job performance and job satisfaction. When emotional intelligence increases by one unit, job performance will also increase by 0.385 unit and job satisfaction will also increase by 0.398 unit. Discussion: This study is important in terms of examining the relationship between emotional intelligence levels of employees, and job satisfaction and job performance. The work done by individuals who have started the business life has become an indispensable element of their life over time. Enterprises provide certain conditions to their employees and in return they expect employees to perform their best. However, in this case, intelligence (IQ) does not work alone, but emotional intelligence must also be developed. Therefore, high emotional intelligence levels of individuals affect their social lives, job satisfaction and performance positively.