Warehouse performance measurement with sustainable balanced scorecard

Nowadays, businesses must successfully manage warehouses in order to gain competitive advantage and ensure sustainability. In order to ensure successful warehouse management, businesses need to analyze their current situation and identify their successful and unsuccessful points. At this point, it is among the objectives of warehouse management to analyze the demands of the customers correctly to know the needs of the products to be stored and to manage the processes efficiently. However, with these studies, businesses will be able to ensure their sustainability in a competitive environment and reach their goals. At this point, the performance measurements of the enterprises will help them evaluate the situations they are in and take the necessary actions according to the results of the application. Businesses use many methods to measure their performance. Measuring the performance of the warehouses and considering the results will enable businesses to achieve a better performance. The studies carried out to achieve these goals will ensure maximum efficiency from the warehouse. At this point, businesses use various methods to measure their performance and improve existing performance measurement methods. As a result of these methods, businesses evaluate their performance, identify their deficiencies and take the necessary actions in this direction. These evaluations will contribute to the more efficient work of enterprises and their sustainability in a competitive environment. In this study, performance measurement of three warehouses was made. The performances of the warehouses were compared with the performances of the previous years. Sustainable balanced scorecard was used in the study and the dimensions determined in this method deal with the society, environment and economy dimensions together. More accurate results will be obtained from the warehouse performance measurement, which is made with the perspective of considering these dimensions together. In the next step, the Fuzzy AHP method was used. The importance weights of the sustainable balanced scorecard dimensions were determined by the fuzzy AHP method. By applying the EDAS method, the warehouses are ranked according to their performance. As a result of the study, evaluations were made and suggestions were made about the aspects of the warehouses that should be developed. Keywords: Warehouse and warehousing, Warehouse performance measurement, Sustainability, Multi-criteria decision making methods, Fuzzy, AHP, EDAS