The satisfaction levels of Syrian refugees towards the social media of United Nations High Commissioner for refugees (UNHCR) Turkey – Jordan example

Today The Syrian refugees crisis is one of the most important problems facing the world. The Syrian civil war has caused millions to flee their homes to neighboring countries of Syria.Nowadays the majority of Syrians refugees are educated and living in urban area, so they have the funds and the ability to use the social media effectively UNHCR support and deliver aid to Syrian refugees regardless race, religion, and gender to meet the needs of Syrian refugees and other people around the world. UNHCR has become increasingly aware of the vital role of social media which creates a free and easy line of communication between UNHCR and refugees. Social media would save time and resources for refugees and staff. UNHCR begun developing a tool that makes connecting refugees with essential services and resources easier, faster, and more effective The aim of this study is to evaluate the satisfaction levels of Syrian refugees towards the social media of United Nations High Commissioner for Refugees (UNHCR) in Turkey and Jordan.The main question of the study was "are Syrian refugees (who live outside of the camps) satisfied with the Social Media role (UNHCR) in Turkey and Jordan?" To clarify that a comparative random sample of (300) single divide between male and female was taken from two different countries (Turkey and Jordan) to fill in a questionnaire developed by the researcher containing 27 questions regarding the axes (social media sites, use of social media, social media contents, spread, effect and satisfaction levels). As a result of the analysis was a significant Dissatisfaction among Syrian Refugees towards The Social Media of United Nations High Commissioner for Refugees (UNHCR) and it was the same regardless of the location, use of social media, year of immigration, education level, the area of employment, gender and age.