Relationship between team work and empowerment and application in banking sector

The importance of the human factor for the organizations has been increased with the passing from the industrial society to the information society as a result of many developments including international competition, globalization, technological advancement and changes in the customer demands.The aims of today?s organizations are to gain efficiency and productivity, to raise the customer satisfaction to the utmost level, to eliminate the problems of the personnel and o provide labor satisfaction.The organizations have started to change their management techniques in order to respond quickly to the changing requirements of today. Despite the fact that the number of these changes is considerably high, team work and empowerment are more important than the others and can not be ignored.In this context, within the first section teamwork has been evaluated, in the second section personnel strengthening and its relationship with the teamwork has been discussed and in the third section the application made with the personnel of Bank and the relationship between these two concepts have been analyzed.The effects of empowerment on customer satisfaction, personnel quality and organization efficiency via teamwork have been analyzed in the banking sector which is one of the most important sectors of the service factor.Keywords: Team Work, Empowerment