Technology roadmap for Kuveyt Turk mobile banking

Mobile Banking refers to provision and availability of banking and financial services with the help of mobile telecommunication devices. The scope of offered services may include facilities to conduct bank and stock market transactions, to administer accounts and to access customized information (Tiwari, R. , Buse, S. and Herstatt, 2007a). In other words, mobile banking offers the possibility to use e-banking (electronic banking or internet banking) services via a mobile phone. However, the major difference between an electronic and mobile transaction, highlighted by the prefixes "e" and "m", is that electronic banking offers "anytime access", while mobile banking offers "anytime and anywhere access" for business transactions. Therefore, customers using mobile banking have a greater flexibility than users of electronic banking. Almost all the banks are giving service from lots of channels like ATMs, online via internet, call centers, kiosks, etc. Banking industry requires high availability, systems continuity and minimum downtime on services. Especially for distribution channels the business computing needs have reached maximum levels of availability. So that the mobile is also becoming most popular channel for banks. Therefore nowadays finding the technology roadmap for mobile banking is very important. It is important for banks evaluating various options keeping in mind that business and technology objectives which each bank wishes to achieve. The aim of this thesis is giving a general overview of the mobile telecommunication sector. In addition, it will be a review of different mobile technologies. As a result, a technology roadmap is given to reach high quality in the latest technology. In this thesis, priority matrix is used for planning the technology roadmap. With this method, prioritization between constituents can be done successfully. The aim of the technology roadmap provides a plan in order to reach short-term and long-term goals by giving specific technology solutions. The current plans for a new product or process, or an emerging technology is involved in the roadmap. Developing a roadmap has three major benefits. First, technology roadmap helps reaching a consensus to a set of needs and the technologies required to satisfy those needs. Secondly, it provides a mechanism to forecast technology developments and finally it provides a framework to plan and coordinate technology developments.