Determining supply chain process categories and the effect of categories on performance

The field of supply chain has been constantly changing since the 1980s, when the concept was first used. The emergence of new business models, the increasing restructuring of businesses in different geographies, and the catalyst technologies and methods such as e-commerce and supply chains also need constant change. In this study, a supply chain process categorization was made by examining supply chain processes from different sectors in order to contribute to the understanding of inter-enterprise, difficult to manage and complex supply chain activities. Then, based on this categorization and the literature, the effect of supply chain process categories on supply chain performance in businesses carrying out e-commerce activities was investigated. In the research, in which qualitative and quantitative techniques were used together, first of all, the data obtained by in-depth interview technique with managers from different sectors were subjected to content analysis with MAXQDA software. carried out As a result of the analysis, a categorization consisting of 7 supply chain processes was revealed. These processes are; project management, demand and order planning, category and product management, production planning and production, purchasing and procurement, logistics and finally supplier relations and cooperation management. In addition, at this stage, 3 different sectoral supply chain groups were defined. These are project-based, manufacturing-based, and retail/wholesale/e-commerce-based supply chains. After this stage, the supply chain performance of the enterprises carrying out e-commerce activities was examined with the help of a conceptual model. Variables in the conceptual model; "customer order fulfillment", "category management", "supplier performance management system", "supply network structure", "supply chain monitoring (control)" and "supply chain integration" were determined as independent variables, and the effects of independent variables on the dependent variable. has been researched.