The evaluation of the services provided in the scope of tourist health in the context ofservice providers and service users: The case of Antalya province

Tourist health has increasingly attracted attention in recent years as an important issue on both individual and societal levels. With the impact of globalization and the rise in international travel, the cross-border nature of healthcare services has come to the forefront, and in this context, tourists' access to healthcare has become a crucial component of health systems. The effective, accessible, and high-quality delivery of tourist health services is of great significance both for the satisfaction of the tourists receiving the services and for the sustainability of the tourism sector. This thesis focuses on evaluating the health services provided within the scope of tourist health in the province of Antalya, considering both service providers and recipients. The aim of the study is to analyze the current state of tourist health services, assess the adequacy of the services offered, and present solution proposals for the encountered problems. In this context, the opinions of healthcare personnel working in public institutions in Antalya and of tourists who have received healthcare services were examined in depth. The study employs both quantitative and qualitative research methods. The data collected through surveys conducted with healthcare workers and tourists, as well as in-depth interviews with hospital administrators, were analyzed using the SPSS 23 software; qualitative data were evaluated through content analysis using the MAXQDA 24 program. The findings provide valuable insights that contribute to the development of health policies and offer significant guidance for improving services related to tourist health.