The mediating role of emotional labor in the relationship of organizational justice and work engagement-local government example

The main purpose of this research is to examine the mediating role of emotional labor in the relationship between individuals' work engagement and perceived organizational justice. To seek an answer to the question: Does emotional labor have a mediating role in the relationship between work engagement and organizational justice? The study was conducted with 375 participants in 6 different local governments. In the literature section of the study, which consists of four sections, first the concepts of work engagement, then organizational justice and emotional labor are included. In the last part of the study, important points such as the subject and purpose of the research, its importance, sample, and limitations were explained and the application and evaluation part of the study was moved on. In this study, descriptive statistical analyses were performed using the SPSS program. The basic hypothesis of the research was tested with the established structural equation model. For the structural equation model in question, the AMOS program was used. As a result of the analysis, results considered to be important were obtained. The findings underline the strong effect of organizational justice on work engagement. A partial mediation effect of emotional labor was revealed within the scope of the study. In the research, the perceptions of local government employees towards the variables of the research were determined and useful findings were obtained for those working in managerial positions in local government. It is also thought that these findings may provide significant contributions to researchers for similar studies that follow this study. It is seen that the variables that constitute the subject of the research are very important for both individuals and businesses in today's business world.