The effect of interpersonal conflict resolution approaches on team perception of the aircraft technicians

Aviation has been and will be the most important force in both military and civil institutions of the countries. Turkish Air Force, which is the most effective striker of the Turkish Armed Force, and the national and international civil airline sectors in the coountry has distinct importance. The first thing occurs in mind when called aviation is a safe flight. There are many variables that affect this element which is the primary aim. It's known that human factors are the biggest effect on aviation accidents. After the development just mentioned the human factor has been concentrated in order to elevate the flight safety from the standpoint of the aircraft maintenance, to decrease the delays due to technical reasons to the least possible, to raise the competition forces and to minimize the errors during the maintenance. When it comes to the human factor, it is seen that the verbal or written communication skills established by the individuals in the working enviroment are essential. It is very important for the aircraft technicians to understand each other correctly. If there are people in a place, there is also the potential for conflict. Conflict interpreted as negative should be transformed into a positive form among individuals or the process should be carried out correctly. Conflict is experienced in the internal part of individuals and is the process of starting with being restless from the sides' means of communication, behavior, demeanors. Lack of communication makes up the biggest cause of conflict in the workplace and thereby for the purpose of preventing dysfunctional conflict there needs to be smooth and clear communication level among the mechanics. Teamwork means coordinating the staff in the workplace for the transactions and cooperation. As the units of aircraft are evaluated in view of workers' coordination, teamwork is very important for the mechanics. With this research, it is aimed to determine the effect of the interpersonal conflicts between the mechanics in the maintenance units on the team concept. The research will be realized in the model of general screening based on quantitative method. The universe of this research consists of the technicians who are working in 1st Main Jet Base-Eskişehir. Construction and validation of a Conflict Communication Scale developed by Goldstein (1999) and adapted to Turkish by Arslan (2005) and "Team Concept Intended for Elementary School Managers" developed by Atılgan (et al 2010) are thought to be used as means of data gathering. In the light of research, it is aimed to show managers recommendations which are pathfinder towards solving the dysfunctional conflict, supportive to workplace goals by managing the functional conflicts in the team effectively, and improving team performance. Keywords: Conflict, Team, Aircraft Maintenance, Aviation, Aviation Safety, Human Factors