Perceptions of students in school of foreign languages preparatory department of service quality and trust in higher education

The aim of this research is to determine Abant İzzet Baysal University Preparatory Department's students' perceptions of service quality and trust in university. In accordance with this purpose, students' perceptions of service quality and trust in university was determined, and the relationship between service quality and trust in university was examined.The sample of the research was figured with relational survey model and the universe of the study consists of 638 students who study at the preparatory department in Abant İzzet Baysal University in 2015-2016 education year. All students were reached and feedback of 394 students was received. Research data were collected via personal information form, trust scale and service quality scale for university. Cronbach-α, Mann-Whitney U test, ANOVA, Kruskal-Wallis test and Spearman-Rho analysis were used on data analysis. According to the results of the research, it was founded that students' perception of service quality and the sub dimensions; administrative aspect, academic aspect of the organization and accessibility areatover-medium level. The other sub dimensions; image of the organist ion, diploma programs the organization presented and physical opportunities areatmedium-level. The students' perceptions of trust and its sub dimensions reliability, concern and openness were found medium-level. When students' perception of service quality was examined according to personal variables, no significant difference was found based on gender, birth places of students, income level of the family, age, department, faculty, high school type. Only the condition of students about studying in their department willingly or not demonstrated significant difference. The students' perceptions of trust didn't demonstrate a significant difference based on gender, income level of the family, department, faculty, high school type. Birth places of students, age and the condition of students about studying in their department willingly or not showed significant difference. There was found a medium level positive directional relationship between students' perception of service quality and students' perceptions of trust.