A field research on new public service

In this study; Starting from the traditional approach of public administration developed after the modern management thought, the changes in the management thought are mentioned historically respectively. What changes these changes lead to in service delivery methods are discussed. The thesis consists of three parts. In the first chapter, the characteristics of management approaches and the criticisms brought to these trends starting from management thought to new public administration thinking structure are discussed. In the second part, definitions of public service concept, changes in scope of service concept in time and service delivery methods are mentioned. In the third part; The scope of the new concept of public service, innovations and changes in the service concept in Turkey brought this concept are discussed. In particular, oral and dental health centers were examined. As a field study, a field study was conducted in one oral and dental health center in Ankara and Düzce. In-depth interviews were conducted in the field study and the obtained data were analyzed in accordance with purposeful sampling of non-probabilistic sampling types. The main problematic of the thesis; and whether the changes in the methods of delivery of public services are properly implemented. The result of this thesis shows that there are various problems and deficiencies in practice. Key Words: Public Service, New Public Service, Quality of Service