Strategic planning process and balanced scorecard application in local governments İBB example

It is not possible for central administrations to provide services to all citizens in provinces and towns alone. In this case, local governments come into play. Efficient and efficient service provision of local governments is extremely important in terms of increasing the welfare of citizens. Although local governments provide services for a small region compared to central administrations, performing different services in these regions requires them to be effective. In this respect, it makes it a necessity for local governments to evaluate to what extent they achieve their goals and objectives. With the strategic planning process and Balance Scorecard applications, local governments can fulfill these elements.