Factors affecting patient satisfaction in health services provided by local governments

Health units in municipalities, like private and other health institutions, develop further as they ensure the satisfaction and loyalty of their patients. This study aims to determine the factors affecting patient satisfaction in the health services provided by local governments. In the thesis, patient satisfaction was evaluated according to the analysis results of the survey applied to the patients receiving service from the Trabzon Metropolitan Municipality infirmary and the patients receiving service from the Trabzon Kanuni Training and Research Hospital polyclinics. A total of 302 patients receiving service from the municipal infirmary and outpatient clinics participated in the research. The relationship between the demographic information of the patients and the answers given was examined. The research results show that demographic factors such as gender, marriage status, education level and income affect service satisfaction. Significant differences were detected between patients applying to hospital and municipal services, especially significant variations were identified under doctor service, nurse service, hospital general appearance and access. These findings may provide guidance to improve service quality by highlighting the importance of focusing on individual needs in healthcare. According to the research, it can be said that health service satisfaction is directly proportional to meeting individual needs and personal demands. The research can contribute to hospital and municipal services having a more positive impact on society in general and increasing patient satisfaction .