The mediation role of organizational identification in the effect of food and beverage workers' organizational justice perceptions on job satisfaction and work performance: The case of Ankara

The purpose of this thesis study is to examine the mediating role of organizational identification in the effect of organizational justice perceptions of food and beverage business employees on their job satisfaction and job performance and to determine the relationship between them. In this context, the mediating role of organizational identification in the effect of organizational justice perceptions of the employees in the food and beverage production and services in all areas of food and beverage production and services, such as accommodation restaurants, patisseries, bars, buffets, banquet halls, discos, nightclubs in Ankara province, on job satisfaction and job performance is examined. The concept of organizational justice can be defined as the process of measuring the decisions made by the management in the distribution of duties, authorization, reward, punishment, compliance with the overtime and the amount of wages, reward and punishment distribution among the employees and similar processes (İçerli, 2010: 69). Organizational justice is an important concept based on Adams' theory of equity and includes many issues such as employee job satisfaction, motivation and career planning. Employees who believe in the fair distribution of benefits (justice in distribution), fair execution of the distribution process (justice in the process) and fair living in the whole distribution process (interactional justice) are peaceful in the institution they work for and are satisfied with the institution they work for. The concept of organizational justice also affects the job satisfaction of employees, which is a sensitive issue that managers should pay attention to. In addition, the concepts of organizational justice and equality form the basis of the workplace. The concept of organizational justice affects employee performance and increases the quality of work life (Kaneshiro 2008). Therefore, it can be said that it is effective in many areas in business life. In this study, the effect of organizational justice perceptions on job satisfaction and job performance was made on food and beverage business employees in Ankara with the mediating role of organizational identification, and as a result, it was revealed that organizational identification had a mediating role on organizational justice and job performance. It was also concluded that organizational identification has a mediating role between organizational justice and job satisfaction variables. In the light of the findings obtained from the research, it was concluded that the organizational identification, which was determined to play a mediating role in order to increase the effect of organizational justice perception on job performance and job satisfaction of business employees, should be tried to be increased by employers. In the context of today's modern business management, it is recommended that managers take this matter into consideration and pay special attention to the other variables of our research, namely organizational justice perception, job satisfaction and job performance. Keywords: Food and beverage business, employees, job satisfaction, organizational justice