Evaluation of communication skills of Emergency Services Command and Control Center employees - A study at the 112 Command Command Center in Istanbul

The aim of the research is to evaluate the communication skills of the Emergency Services Command and Control Center employees. Descriptive scanning model was used in the research. The universe of the research is the health personnel working at the Istanbul 112 European and Anatolian Side Command Control Center. 350 health personnel were reached in the research and questionnaires were applied. In the research, a questionnaire was used to collect the data. The questionnaire consists of questions regarding demographic characteristics and communication skills scale. Data analysis was done in SPSS 22 package program. Descriptive statistics and difference tests were used to analyze their data. As a result of the research, communication skills perceptions of Emergency Services Command and Control Center employees were determined to be high. This situation can be evaluated as an important data result in terms of the effectiveness of emergency health services. In the research, it was determined that the perception of communication skills of Emergency Services Command and Control Center employees differed according to the state of self-expression and allowing the other person to express themselves fully. According to the research data, the perception of the communication skills of the health personnel, who can express themselves fully and allow the other person to express themselves, is higher than other health personel. Key Words: Emergency Services, Health Service, Command Control Center, Communication skills