Six sigma methodology and case study in Türkiye

Nowadays, Management of company activities begin to function.as critical due to companies compete against global economy force to lacking a boundary via with high quality, competing price and creating a different value for customer. In order to success solving problems for this reason transformation of company changed the major strategy or operational weakness or opportunity and must be focused like improving strategy, decreasing cost, minimazing to repeated operations To achieve its goal Six Sigma combines the quality approaches of last 20 years with up-to-date management and statistical tools and methods. In order to create the difference Six Sigma has the aim of 3.4/per million scrap rate which isa very promising as well as a difficult aim. In this research, quality and improving of quality proces with Six Sigma management applications and implementing of its methodology are studied. In this context, in the first part; Total Quality Management, in the second part; Six Sigma base application methodology, in the third part; Six Sigma key players, in the fourth part; situation of Six Sigma applications in World and Türkiye and in the fifth part; a survey -which examines the application of the Six Sigma that are used by ABC Bank when they are applying Six Sigma activities included.