Emotional labor on healthcare workers in a public hospital and related factors

The aim of this study was to investigate the emotional labor and factors affecting health workers working in a public hospital in İzmir. The data of the research, which is an analytical study, was collected between 01.02.2017-01.04.2017. 304 healthcare workers participated in the study. Socio-demographic characteristics questionnaire, Emotional Labor Scale and Maslach Burnout Inventory were used to collect research data. As a result of the study, it was found that emotional labor levels of health workers showed statistically significant differences in surface acting and natural emotion dimensions according to age variable. There was also a statistically significant difference between surface acting, which is the emotional labor sub-dimension, and the mean of professional year. However, there was no significant difference between other sub-dimensions, deep acting and natural emotions. A significant difference was found between the satisfaction levels and emotional labor of healthcare workers. When the findings regarding the relationship between emotional labor levels and burnout levels of health workers were examined, a significant difference was found between burnout levels and emotional labor.