The relationship between violence against primary health workers, job satisfaction and burnout levels

The research was conducted to determine the relationship between exposure to violent incidents, job satisfaction and burnout levels of healthcare professionals serving in primary healthcare institutions of a province. No sample was selected in the research, and 497 healthcare workers who were not on leave on the dates of the research, who met the research criteria and volunteered for the research were reached. In the study, data were collected with an Introductory Information Form containing sociodemographic and violence questions, Maslach Burnout Scale and Minnesota Job Satisfaction Scale. The collected data was analyzed using the IBM SPSS Statistics 26 package program. In the study, data were analyzed using Pearson Correlation Coefficient, Chi Square Analysis, T Test and One-Way Analysis of Variance (ANOVA). 95,6% of the healthcare workers participating in the research were exposed to any type of violence throughout their careers, 73,8% of the violent incidents occurred during duty, and almost all (95,9%) of the violence committed was committed by patients' relatives and it was applied by men (94,4%). It was determined that Emergency Medical Technicians and Ambulance and Emergency Care Technicians were exposed to violence the most (97,1%), and 72,9% of healthcare workers exposed to violence did not report it due to "Thinking that there would be no consequences". It was found that among healthcare workers, those who were married and had children and those who worked in 112 emergency healthcare stations and family medicine units were significantly more exposed to violence (p<0,05). While the Minnesota Job Satisfaction Scale and Intrinsic Satisfaction mean scores of healthcare workers who have not been subjected to violence throughout their careers are significantly higher (p<0,05), The Maslach Burnout Scale Depersonalization subscale mean scores of healthcare workers who have been subjected to violence are significantly higher (p<0,05). In addition, it was determined that when the job satisfaction of healthcare workers increased, their burnout levels decreased moderately. In order to prevent incidents of violence against healthcare workers, it is recommended that managers take the necessary security measures, raise the awareness of healthcare workers about the laws and notifications of violence, provide psychosocial support to healthcare workers exposed to violence and carry out the necessary communication studies to increase their motivation. Keywords: Health, Healthcare Workers, Violence, Violence in Healthcare Workers, JobSatisfaction, Burnout