Effects of the working conditions of call centers to alineation of the organization, absenteesim and leaving trend: A research

This study examines how the case of ?alienation? effects ?customer representatives? as a call center employee, while examining the general characteristics and working conditions of call centers. Study ending with a survey which measures alienation and satisfaction of working conditions in a call canter.Study consists of seven chapters. Introduction part has general information about study. The second part has general principles of operation of call centers and being an employee of call center department. The third chapter has information about historical development of working conditions and call center working conditions. In the fourth chapter, the concept of ?alienation? and the issue of alienation is examined in a call center. The fifth chapter has information about method of the study. The sixth chapter has part of findings and comments about satisfaction of working conditions and dimensions of alienation in call centers. Study is completed with conclusion and suggestions of the study.