The effect of tele-support applications for dialysis patients on patient satisfaction

Background and Aim: The aim of the research is to investigate the effectiveness of tele-support applications and their effects on patient satisfaction in Hemodialysis (HD) and Peritoneal dialysis (PD) patients followed in the dialysis unit of Trakya University Hospital Nephrology Clinic. Material and Methods:. Frequency analysis of the data was performed through the QDA Miner program. The quantitative data of the research were measured with the Statistical Significance T test using the SPSS 20.0 program to determine whether there were differences between the parties and whether this difference was significant. The data obtained was evaluated using statistical analysis methods. Results: Theme and sub-code analysis of the patients receiving hemodialysis and peritoneal dialysis treatment and tele-support services in word counts; They stated that their problems can be solved with tele-support service without going to the hospital to tell them about their problems and that it will contribute to their daily life. They stated that there should be a dietician service in the aspects of the application that need to be improved, but there are patients who are not informed about the application, and when asked about the content of tele-support applications, they stated that they needed the services of a dietitian and psychologist. All patients receiving dialysis treatment need service to discuss their problems. Conclusion: In the study; Patients receiving treatment for chronic kidney failure have found tele-support applications useful in solving their problems without going to the hospital. It was concluded that patients wanted to receive support from psychologists and dietitians within the scope of tele-support. Patients on dialysis have found the application helpful in counseling their problems. With the developing technological change, tele-dialysis applications should be developed, and within the scope of the application, the needs of the patients in accordance with the treatment modality should be met.