Quality perception in e-government services: An implementation in Sinop youth center

In this research; Participants using e-Government in Sinop Youth Center were examined. It was carried out to reveal the perception level of e-Government service quality by measuring which services they use, their satisfaction and their intention to continue in this context. The study was carried out in the Sinop Youth Center in September and December 2022. The study was carried out online with a link on the computer in the Sinop Youth Center. 231 questionnaires were conducted for the study. 225 valid questionnaires were formed by removing the invalid questionnaires due to the deficiencies caused by the internet and computer freezes by the participants. The fact that the research is conducted online through individuals in the Sinop Youth Center is also a major limitation of the research. As a result of the study, it was determined that users' e-Government service quality perceptions affect their e-satisfaction levels, users' e-Government service quality perceptions affect their e-continuation intentions, and users' perceptions of their e-satisfaction affect their e-continuation intentions. Keywords: e-Government, Public Institution Services, Quality Perception