Evaluation of e-government project in Iraq: the general directorate of traffic (Case study)

The main objective of the e-government project is to provide online services to citizens by using the information technology and particularly the Internet. Thus, the use of information and communication technology (ICT) is the key element of any e-government project. Consequently, great efforts are presented by governments to develop their infrastructure, staffing skills, governmental websites and citizens' awareness to achieve this objective. In Iraq, the government took its first steps to develop the e-government at the end of 2003. These steps represented by putting the implementation strategy of e-government with the help of the United States. Most ministries and institutions had create their own e-government project through their websites. Although it provided few services for citizens, the initiatives were likely good as a young project. Unfortunately, there were many challenges that handicapped the development of the e-government in Iraq involving political reasons, poor infrastructure, digital divide and lack of funding lack. The last reason played an important role in the middle of 2014 and the stakeholder could not maintain the portal of the Iraqi e-government. However, some governmental institutions still create or develop their own e-government projects. This thesis makes an evaluation of the e-government project of the General Directorate of Traffic (GDT) as case study by using a risk assessment technique called Design-Reality Gap (DRG) model to avoid failure in such project we made. This evaluation introduces the gap exist between the design stage and the reality situation in the GDT. Besides, it takes actions to reduce the gap to increase the success rate. In addition, a proposed assessment technique used to complete the evaluation process. This thesis also presents the e-government of Iraq in general as well as the e-government of two other countries. During the evaluation process, the thesis emphasizes on the technical aspects of the e-government project.