In-service training influence on internal customer satisfaction: A textile company food and beverage department example

Food and beverage operations are businesses where intensive labor is consumed and production and consumption are concurrent. Therefore, the interaction between the person providing the service in this sector and the customer has a significant importance in the way of customer satisfaction. In the service sector, which is based on human power, it is necessary to have a qualified worker in order to achieve great success and profit. In-service training is one of the most important factor that increase the quality of work. In-service training provides employees to build their own career opportunities by improving their professional knowledge and skills. Moreover it is an application tool that increases the level of job satisfaction and personal motivation by raising the attitude towards the jobs of employees. This has been observed in researches which have improved customer loyalty when it is done in line with the needs and expectations of the customer. Key Words: Food and Beverage Industry, In-Training Service, Customer Satisfaction