Evaluations of managers of accomodation businesses about their employees who received torism education at bachelor's degree level: An application in four and five star hotels in Ankara

Today tourism sector that has been inclined to show a great improvement hasbecome a considerably significant industry in terms of employment and income it hasbeen providing on the one hand and its relationship with other sectors on the otherhand. Undoubtedly, one of the most significant components influencing thedevelopment process of the industry is qualified staff educated on tourism andrequired by the sector as well. Education in tourism field and the quality of theconcerned education is going to make positive contribution on both businesses andnational economy by directly influencing the effectiveness of the labor force andproductiveness. The aim of this study is to make a research on qualities of employeeseducated on tourism with first degree by researching evaluations of managers inaccommodation businesses concerning their employees and educated on tourism withbachelor?s degree (4 years) at university. By this way it would be possible todetermine the necessities and regards of tourism education which needs to beimproved. For this purpose, a survey has been conducted into 137 executives of 4-5star hotels in Ankara. In order to describe the data provided, each statement frequencyand percentage distribution were evaluated and the connection of each factor thatformed the survey to executives? demographic characteristics were analyzed by usingappropriate statistical methods (T-Test, variance analysis and Kruskal-Wallis H Test).According to the results of the analysis, executives express positive views aboutpersonnel quality in general, however they find the employees less successful indimensions of vision, analytic thinking, administrative and professional achievementwhen compared with other dimensions (communication-experience and professional-individual development and ethic) On the other hand, executives? views aboutemployee quality vary considerably according to their certain demographiccharacteristics.Key Words: Accommodation business, tourism education, employee quality