The level of institutionalization of hospitality organization through its work-life balance, affects burnout level ; A study on 5-star hotel general managers in turkey

Main objective of this study that have been made with general managers of the five star hotels in Turkey is, to reveal whether the level of institutionalization of hospitality organizations through its work-life balance, affects general managers burnout level or not. This study consist of three parts. Institutionalization in hospitality organization was analyzed in the first part of the study. In the second part, work-life balance and burnout in hospitality organizations was discussed. Finally, in the third part a study was made with the general managers of five star hotels in Turkey. As a result of this study; the level of institutionalization of hospitality organizations through its work-life balance, affects general managers burnout level has been found. However, the study also shows some significant relationship between personal and professional characteristics of general managers with work life balance and burnout. Furthermore, deep relationship between the characteristics of hospitality organizations and institutionalization were discovered.