The effect of crisis management practices on the work performance of personnel working in health institutions the mediation role of organizational support: The case of Mersin province

Crisis incidents that have started to increase in healthcare institutions worldwide have started to affect the job performance of both patients and healthcare personnel, and an increase has been observed in the studies conducted on this subject. It is necessary to evaluate and increase job performance by providing crisis management. In this study, the definitions of the concepts of crisis and crisis management were emphasized, and research studies were conducted on the factors affecting job performance, the effects of crisis incidents occurring in healthcare institutions on the job performance of healthcare personnel, and the mediating role of organizational support. The aim of this study is to reveal the effects of crisis management on job performance in healthcare institutions and to provide information about the place and importance of the mediating role of organizational support in crisis support practices. In this context, the research was carried out by systematically examining the existing literature. The relevant literature was scanned using keywords from databases and examined in terms of the methodological approaches, articles, findings, and theoretical contributions obtained. In the research section, the surveys filled out by 411 participants working in public or private health institutions (hospitals, 112 ASHİ's and ASM's) in Mersin province were included in the analyses and the obtained data were analyzed using SPSS and AMOS package programs. As a result; this study systematically presents the current knowledge on job performance, crisis management and organizational support. The research has determined that there is a positive and significant relationship between crisis management and job performance in health institutions and that organizational support has a mediating role in this process. This study provides the basis for future research, also identifies gaps in the field and offers suggestions for future work. Keywords: Health Institutions, Crisis, Crisis Management, Job Performance, Organizational Support