Total quality management in vocational and technical education and application at Turkish Telecommunication Anatolian Technical High school

In this study, the application of Total Quality Management in institutions and the historical development of it and the quality in education was studied. In addition, the application and mantality of Total Quality Management (TQM) in education in vocational and technical high schools was examined. The application of TQM in Turkish Telecommunication Anatolian Technical High and the documents related to the application in this school were organized and attached to the study. The study claims and illustrates that this management type which is based upon quality in education and the satisfaction of customer in trading companies can be applied to vocational and technical high schools and in this respect, the need of qualified technicians in the society would be fulfilled. At the preparation period, the articles and the books written by the referenced authors and specialists are scanned and the application of TQM in Turkish Telecommunication Anatolian Technical High School is evaluated. Science Code : 708.2.131 Key Words : Total Quality Management, Vocational and Technical Education