Examination of the relationship between emotional labor and organizational identification of teachers

The purpose of this research; to determine the levels of emotional labor and organizational identification of teachers and to examine the relationships between emotional labor and organizational identification according to their descriptive characteristics. In this study, relational screening model was used to explain the relationship between teachers' emotional labor and organizational identification. The population of the study consists of 8713 teachers working in primary, secondary and high schools in Afyonkarahisar city center. In this research, easily accessible sampling method was used. The sample of the research is 400 teachers who were determined according to purposeful sampling method in primary, secondary and high schools in Afyonkarahisar city center in 2019-2020 academic year. The data were collected by emotional labor scale and organizational identification scale. Arithmetic mean, independent t test One way ANOVA, Pearson product moment coefficient and Multiple regression analysis were used for data analysis. As a result of the research; It was determined that teachers had the highest level of emotional labor for natural emotions, followed by emotional labor for deep role playing, general emotional labor and superficial role playing, respectively. It was found that there was no difference in the emotional labor levels according to the gender of the teachers in the school they worked in and the number of teachers in their schools. In the study, it was determined that teachers had high level of organizational identification and there were differences in their levels of organizational identification according to their gender, seniority, working time in the school, working time in their school and the number of teachers in their schools. As a result of the correlation analysis, it was found that there were statistically significant two-way relationships between all dimensions except the superficial role-playing dimension in the emotional labor scale and the identification dimensions in the organizational identification scale. As a result of the regression analysis, it was determined that the level of emotional labor predicted the level of organizational identification. Key words: Emotional Labor, Organizational Identification, Teachers