The relationship between burnout and job involvement: A study on employees of organized retail sector

Burnout is psychological term that refers to long-term exhaustion and diminished interest in work. Burnout commonly occurs among employees who are unable to cope with extensive demands on their energy, time, and resources and among employees whose work requires contact with people. The core purpose of this study is to investigate relationships among three dimensions of burnout (emotional exhaustion, depersonalization and diminished personal accomplishment) and job involvement. Data were collected through a questionnaire survey of a sample of 360 employees working in supermarket chains in Adana. The employees whose work requires directly contact with the customers were selected from all employees. Findings demonstrated that there was correlation between burnout and job involvement. Job involvement was negatively correlated with emotional exhaustion and depersonalization. Personal accomplishment had positive correlation with job involvement.