An analysis of the relationship between organizational cynicism and organizational burnout: An empirical research on service sector employees

Purpose of the research is to empirically find out the relationship between dimensions of organizational cynicism (cognition dimension, emotional dimension, behavioral dimension) and organizational burnout (emotional exhaustion, desensitization, personal accomplishment). The research population involves the employees of X which is one of the leading large five stars private sector hotel operating in the tourism sector in Turkey, İstanbul-Şişli and which has international hotel chains. The reason for the selection of employees in this sector is that; service sector workers are more likely to experience burnout and cynicism. 155 questionnaires have been applied the employees of the hotel. The questionnaire have 42 questions and three parts; the General Information Form, the Organizational Cynicism Scale, and the Organizational Burnout Inventory (MBI). The model of the research, hypotheses, assumptions, limitations, arithmetic mean, standard deviations, frequency, percentage distributions, factor analysis, validity and reliability analysis, Pearson Correlation analysis and demographic findings were performed by using SPSS. The result of this study showed that cognition dimension is positively correlated with emotional exhaustion and desensitization; the emotional dimension is positively correlated with emotional exhaustion and desensitization; behavioral dimension is positively correlated with emotional exhaustion and desensitization. There is a significant positive correlation between cognition dimension, emotional dimension, behavioral dimension and personal accomplishment. 6 of 9 hypotheses were accepted, 3 were rejected. The three rejected hypotheses is related with personal accomplishment. Conclusions and suggestions are emphasized. Key Words: Organizational Cynicism, Organizational Burnout, Service - Hotel Sector