The effects of empowerment on employee performance and intention to leave in hotel's food and beverage departments

At the present time, businesses need to use their resources effectively in order to achieve competitive power. Among these resources, especially the human resources gain more importance in terms of labor-intensive hotel enterprises. Because the performance of the employees in the hotel enterprises; determines the quality of service and customer satisfaction. For this reason, hotel managements have to make use of management approaches that will enhance the knowledge, skills, performance of the employees. In this direction, the empowerment approach, which basicly aims to increase the individual and organizational performance by giving authority and responsibilities to employees on the basis of their work, is seen as a management approach that provides significant advantages for hotel enterprises. In this study, the relationship between the applied personnel empowerment activities of the food and beverage department of the hotel enterprises and job performance and intention to leave are examined. The research population consist of the employees and managers of the food and beverage division (service and kitchen) of the Ministry of Tourism Operation Licensed five-star hotel enterprises in Afyonkarahisar province and Sandıklı district. As a data collection technique, survey method was used; 513 empoyees and 27 managers in ten five star hotels in Afyonkarahisar and Sandıklı districts were participated in the survey. In the analysis of the data obtained through the questionnaire, t test, variance analysis, correlation and regression analyzes were applied as well as descriptive statistics. As a result of the research, it was determined that employees' perceptions of empowerment, job performance and intention to leave work are moderate and above. However, as a result of correlation and regression analyzes, significant correlations were found between scales/variables. KEY WORDS: Personnel Empowerment, Jop Performance, Hotel, Intention To Leave, Food and Beverage Department.