The role of the quality of leader-member exchange of the employee perceived i̇n the effect of psychological contract breach on effect of turnover intention

The main purpose of this study is to examine the mediating effect of the employees' perceiving leader-member exchange quality on the effect of psychological contract breach on turnover intention. For this purpose, the research was conducted in call centers operating in the Turkish banking system. Questionnaires answered by 634 bank call center personnel working in the sector were included. SPSS 25 and LISREL 8.7 statistical package programs were used in the analysis of the research data. Structural equation modeling was used to test the research hypotheses. According to the findings, call center employees of all banks operating in Turkey, when they experience psychological contract breach, turnover intention has increased. Also, it is found that the quality of leader-member exhange to the breach have a mediating effect on the relationship between the psychological contract breach and turnover intention.