The effect of change management practices on business performance in health institutions, mediation role of resistance to change, an application in Mersin

Change management practices implemented in healthcare institutions have a significant impact on business performance. It is observed that resistance to change plays a mediating role in the effect of change management practices on business performance. This thesis study examines in detail the effects of change management processes in the healthcare sector on the performance of employees and how factors that resist change play a mediating role in this process. The research analyzes the direc3t and indirect effects of change management strategies implemented in healthcare institutions on business performance through the concept of resistance to change and offers solutions to the difficulties encountered in this process. The research was conducted with healthcare professionals in Mersin. The study was conducted using quantitative research methods. These data were collected from healthcare sector employees by survey method. The research results were evaluated using statistical analysis techniques and thematic analysis methods. This comprehensive methodology enabled a detailed examination of the effects of change management processes on employee performance in the healthcare sector and an in-depth understanding of the mediating role of resistance factors. It reveals how the approach to change management in the healthcare sector affects corporate performance and the role of employees' tendency to resist during change processes on this interaction.