Creating ISO 9001:2000 quality management system in a virtual environment

ABSTRACTMaster ThesisCreating ISO 9001-2000 Quality Management SystemIn a Virtual EnvironmentMurat GÜNEYDokuz Eylül UniversitySocial Sciences InstituteTotal Quality Management Head DepartmentQuality Management System has a frontal place looking from the frameof Total Quality Management. The way for reaching to the Total Quality ispossible developing the quality concept from most sub level to the top step bystep. Total Quality has reached by increasing these steps gradually. QualityManagement system has a leading role of giving motivation for making thehealthy and right steps. If Total Quality is accepted as a philosophy, QualityManagement System would be the great supporter for it. Because, growingsystematically, making the right steps, and gaining an institutional structure isa process that is possible for using a systematical method absolutely. Toserve this structure of quality, ISO 9001-2000 Quality Management System is anecessity.ISO 9001-2000 Quality Management System is a desirable QualityManagement System for institutions and corporations who want t o build aninstitutional structure. Beside, it is needed to be declared that ISO 9001-2000Quality Management System is a standard of operating and applications takeplace for the institutions. ISO 9001-2000 document is a managing qualitydocument, not a product quality document. Naturally, quality products andserves are expected from the institutions that has quality system.Integrating the Quality Management System with technology providespassing the way to the quality faster and making less faults. Offering quality ina virtual environment makes contributions to the individuals that take part in aquality group in the manner of active training and in-service training. Thetarget is not to be saying ?making the steps of quality?, also has to bepracticed using the real applications. In this project, integration of quality anddata processing is the main target for accelerating the steps of quality andmaking them much clear to be understood.Keywords: 1- Quality, 2- Quality Management System, 3- ISO 9001:2000,4- Quality on a Virtual Environment, 5- Concepts of Quality.