Examination of the effects of total quality management to organization culture

In our fast globalization world where the competition reaches the international level, enterprises begin to embrace an administration concept that is more customers focused. We are living in a century where customer expectations vary and number of selections increases in terms of the customer. Today, quality is accepted as a measurement to make this customer satisfaction. Being able to meet the customers? expectations may happen by continual development, prevention of the mistakes and team work together with ensuring enterprise-wide participation. These specified factors form the basis of Total Quality Management.Settling of total quality management into the organization and ensuring continuity depends on the organization culture. Total quality management is not a concept that only specifies quality and efficiency. It is a concept that predicates on every aspects of an organization in an integrity and unity, on human behaviors, on methods and techniques applied through processes, on working environment, on the product and on the change of continuous improvement in the whole organization culture. To convey the philosophy of total quality to the organization is not an easy action. It needs to understand the organization culture well which connotes the common values of the employees in the enterprise and develop the stated system on the basis of the organization culture.Our study consists of four parts. In the first part, total quality management subject is discussed. It is tried to express the historical development of the quality together with the definition of the quality and the total quality management in a general outline after sizes are given. In the second part, theoretical information about organization culture are given after the definitions of organization and culture that is relating to organization culture concept. In the third part, after specifying the importance of organization culture in terms of total quality management, it is tried to express the effect of total quality management in terms of organization culture sizes together with its general effect to the organization culture. In the fourth part, data which are obtained from an enterprise, in which a research purposed application has been made through survey, are analyzed and annotated. In the end of this study, it is purposed to be learned if total quality management has any effect on organization culture.Keywords: Quality, Total Quality Management, Organization, Culture, Organization Culture, Efficiency